Privacy Policy

Website Privacy Policy

This Privacy Policy applies to all personal information collected by Digital Nomads HQ Pty Ltd (we, us, our) via the website located at www.digitalnomadshq.com.au.

1. What is “personal information”?

(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2. What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: name, phone number, email address.

3. How we collect your personal information

(a) We may collect personal information from you whenever you input such information into the website (including by submitting any form).

(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

(b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

5. Marketing Communications & Consent
Marketing Communications & Consent (Implied via Form Submission)

By submitting any form on our website, you agree to receive communications from Digital Nomads HQ related to our services, including:

Newsletters

Email marketing campaigns

Invitations to events and webinars

One-to-one communications relevant to our services

Submission of forms will be interpreted as your consent to receive these communications. You may withdraw your consent at any time by:

Visiting our preference centre and unsubscribing from any communications you no longer wish to receive; or

Contacting us directly at hello@dnhq.com.au

We record the date and time of your form submission to retain a record of your consent in compliance with the Spam Act 2003 (Cth). Your personal information will only be used for the purposes you consented to and will not be shared with third parties except as outlined in this Privacy Policy.

6. Analytics and tracking technologies
Microsoft Clarity Analytics

We use Microsoft Clarity to collect information about how visitors interact with our website, including session recordings, heatmaps, click/tap activity, page navigation and engagement data. This tool uses cookies and similar tracking technologies to collect both personal and non-personal data for analytics and user-experience optimisation.

We will only enable Microsoft Clarity tracking if you have consented to analytics cookies or equivalent tracking under applicable privacy and cookie laws. If consent is not provided or is withdrawn, Clarity will not collect or store analytics data on your device.

Collected data may be processed and stored by Microsoft in accordance with its terms and privacy practices. We and our service providers use this data to understand website performance, improve user experience, and evaluate marketing effectiveness.

For users in jurisdictions where consent is required prior to placing analytics cookies (such as the European Economic Area, United Kingdom, and Switzerland), we rely on your affirmative consent via our cookie consent mechanism before Clarity is activated. You can withdraw consent at any time via our cookie preferences.

7. Communications, call tracking and call recording
Call Tracking and Call Recording

We use third-party services, including CallRail, to help track and analyse calls made to phone numbers associated with our website, marketing campaigns, and other contact channels. These services may record or log call metadata (such as call duration, date/time, number called) and, where enabled, audio recordings of telephone calls.

Recording of telephone calls through these services is only conducted with consent, which may be obtained via pre-call notifications, interactive voice announcements, recorded messages, or other means that make it clear the call may be recorded. By contacting us by phone and continuing with the call after such notice, you consent to the recording and use of the information collected for analytics, quality assurance, training, service improvement, and other purposes described in this Privacy Policy.

If you do not wish to have your call recorded, please notify the call handler at the beginning of the call. Call recordings are stored and managed by CallRail in accordance with their privacy practices, and you may request information about or access to recordings that include your personal information (where permitted by applicable law).

We retain call records and recordings only for as long as necessary to fulfil the purposes for which they were collected, including service improvement, dispute resolution, and legal compliance.

8. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

9. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Digital Nomads HQ and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

10. Overseas transfer

Your personal information may be transferred to recipients located in South Africa. South Africa has data protection laws which protect personal information in a way which is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal information under that overseas law. In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Principles and we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled.

11. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

12. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: support@dnhq.com.au